Phoenix PC – Frequently Asked Questions (FAQ)

A: Yes. Phoenix PC specializes in custom-built gaming PCs and high-performance workstations across India, tailored to your budget and performance needs.

A: We sell custom gaming PCs, pre-built systems, laptops, PC components, peripherals, and also provide computer repair services.

A: Yes. All payments are securely processed through Razorpay using encrypted payment methods. Phoenix PC does not store card or banking details.

A: We accept UPI, credit cards, debit cards, net banking, and other methods supported by Razorpay.

A: Standard product orders can be cancelled before dispatch. Custom-built or made-toorder PCs cannot be cancelled once the build process starts.

A: Eligible refunds are processed within 7–10 business days after inspection and approval. Custom PC builds are non-refundable once assembly begins.

A: Minimum delivery time is 3–5 business days and maximum delivery time is 7–14 business days, depending on location and product type.

A: Yes, Phoenix PC provides pan-India delivery using reliable courier and logistics partners.

A: Please contact us within 48 hours of delivery with clear photos or videos so we can assist with replacement or refund.

A: Yes. All products are covered under manufacturer warranty as applicable. Warranty terms vary by brand and product.

A: Phoenix PC (Gemmarix PC Pvt. Ltd.) is based in Ahmedabad, Gujarat, India.

A: All legal disputes are subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.