1. Introduction
PhoenixPC (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us when you visit phoenixpc.in or purchase a custom-built PC or component from us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, shipping and billing address, and order details when you create an account, place an order, subscribe to our newsletter, or contact customer support. If you sign in using Google or Facebook, we receive your name, email address, and profile photo from that provider.
We also automatically collect certain information when you use our site, including your IP address, browser type, device information, pages viewed, and referring URLs, via cookies and similar technologies.
3. How We Use Your Information
- To process, build, and ship your custom PC order, and to communicate order status and support updates.
- To create and manage your PhoenixPC account.
- To respond to enquiries submitted through our contact and support forms.
- To send order confirmations, shipping updates, and (with your consent) promotional emails.
- To improve our website, product catalog, and the “Build Your PC” configurator.
- To detect, prevent, and address fraud, security, or technical issues.
4. Payment Information
We do not store your full card, UPI, or netbanking credentials on our servers. All payments are processed by PCI-DSS compliant third-party payment gateways (such as Razorpay or PayU). We only retain the transaction reference and payment status needed to fulfil and reconcile your order.
5. Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality, such as the shopping cart.
6. Sharing Your Information
We share your information only with: shipping and logistics partners, to deliver your order; payment gateways, to process transactions; email and support tools, to communicate with you; and analytics providers, to help us understand site usage. We do not sell your personal data to third parties.
7. Data Security
We use reasonable technical and organisational measures, including SSL encryption at checkout, to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You may access, correct, or request deletion of your personal data, or withdraw consent to marketing communications, at any time by contacting us using the details below. You can also review and update your details from your My Account dashboard.
9. Children’s Privacy
Our site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please reach out via our Contact Us page.