Frequently Asked Questions

Answers to what we get asked most about builds, shipping, warranty, and returns.

Most builds are assembled, stress-tested, and shipped within 3–5 business days. You will receive tracking details by email and SMS as soon as your rig leaves our workshop.
Every component in a PhoenixPC build carries its own manufacturer warranty. We provide post-sales technical support and handle the claim paperwork and follow-up for you.

Yes. On prebuilt PhoenixPC systems and custom builds you can choose at checkout to pay 100% now, or pay a 20% deposit now and the remaining 80% before delivery. The deposit confirms your order and locks in your component prices. The 20% is calculated on the full order value including shipping. We send a payment link for the balance once your build is assembled and stress-tested. The balance must clear within 7 days of that request, or the order is cancelled and the 20% deposit is non-refundable. Need longer? Email us before the deadline and we will grant one 7-day extension. No order is dispatched until 100% of the payment has been received — delivery timelines start from the date the final payment clears. Individual components and accessories are payable in full at checkout.

Yes — every build is configurable. Use the Build Your PC tool to swap components, or contact our team for a fully custom quote.
We ship free to over 40 cities across India via trusted logistics partners, with reinforced packaging designed specifically for GPUs and full towers.
You can request a return within 7 days of delivery for unused, unopened builds. See our Shipping & Returns page for full details on the process and timelines.
Yes — our support team is available Monday to Saturday, 10am–7pm IST, by phone, email, or live chat for any troubleshooting or upgrade questions.